Terms of Service
Service provider and scope
Plotivra is operated by Plotivra Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Contact support@plotivra.com about these terms. These terms cover the creative workspace, project tools and credit packs. Last updated: October 21, 2026.
Current service and your projects
The current workspace supports local project editing, templates, asset organization and backups. AI generation remains a static demonstration. Real AI generation, cloud synchronization, payment collection and credit allocation are not connected. Demonstration actions do not charge credits or create purchases. Keep exported backups: browser data can be removed and local storage is not a cloud backup.
Credit packs and pricing
One-time payment. No subscription or automatic renewal. Purchased credits have no scheduled expiry and can only be used for Plotivra services; they cannot be transferred or exchanged for cash. Prices, currency and included credits appear on the Pricing page and must be reviewed before purchase. Each pack is a separate purchase. The displayed credit usage schedule describes the planned paid service; review the quoted task cost before any future paid task. Credits are reserved before a task and charged for successfully delivered results. Failed tasks release their reserved credits. A new generation is a new task; batch tasks are settled separately.
Delivery, refunds and support
Payment confirmation starts delivery. Credits are allocated automatically, within 24 hours at the latest. Contact support if delivery is delayed; undelivered purchases qualify for a full refund. Each completely unused credit pack is eligible for a full refund requested within 7 calendar days of purchase. Used packs do not qualify for change-of-mind refunds. Duplicate charges, non-delivery and unresolved service faults are reviewed separately; statutory rights are unaffected. Support replies within 48 hours, decides within 5 calendar days after receiving the necessary information, and initiates approved refunds to the original payment method within 5 calendar days. Bank processing time is additional. Contact support with the purchase reference and a description of the issue; never send full card details. These purchase rules apply to verified purchases when payment collection is available.
Your materials and acceptable use
Use only materials you own or have permission to use, including likenesses, voices, music and trademarks. You retain your rights in your uploaded materials. Do not use the service for unlawful content, impersonation, infringement, harassment, exploitation or attempts to compromise systems. You are responsible for reviewing outputs and obtaining rights needed for publication. Example artwork is reference material and does not grant rights to third-party works.
Availability and ending use
You can stop using the workspace at any time. Export your projects before clearing browser storage. Credit purchases do not renew and there is no recurring subscription to cancel. Access may be restricted for misuse or security reasons; contact support if you believe a restriction is mistaken. Service changes do not remove rights relating to an already verified purchase or applicable consumer protections.
Privacy and disputes
Read the Privacy Policy for information about local project storage and support requests. Please contact support first to resolve service or purchase concerns. Nothing in these terms excludes mandatory consumer rights or prevents you from using dispute channels available under applicable law. No particular court, governing law or arbitration waiver is imposed by this page.
Changes to these terms
The date above identifies this version. Material changes will be described with updated terms before they apply to a new purchase. Contact support if a term is unclear.